Our Policies

We strive to provide the highest quality organic marketing services. Our refund policy is designed to ensure your satisfaction:

• Content Creation Services: Full refund available if no content has been delivered. For delivered content, refunds are assessed on a case-by-case basis.
• Creator Management: Refunds are prorated based on the unused portion of the management period if no creator relationships have been established.
• Content Distribution: Refunds available within 7 days if no distribution has occurred.
• All refund requests must be submitted in writing with detailed reasoning.

Our service delivery timeline varies based on the type of service:

• Content Creation: Custom timelines established based on project scope and requirements
• Creator Management: Ongoing service with regular check-ins and performance reviews
• Content Distribution: Strategic distribution schedule aligned with your content calendar
• Initial strategy documents delivered within 5 business days of service commencement

We understand that business needs change. Our cancellation policy is designed to be flexible:

• Content Creation: Projects can be cancelled before content creation begins
• Creator Management: 30-day notice required to ensure proper transition
• Content Distribution: Can be paused or cancelled with 14-day notice
• All cancellation requests must be submitted in writing

Your privacy is paramount to our operations:

• We collect only essential information needed for content creation and distribution
• Creator information is handled with strict confidentiality
• Content strategies and business information are never shared with third parties
• You maintain full control over your data and can request deletion at any time

By engaging our services, you agree to:

• Provide necessary access and information for content creation and distribution
• Respect creator agreements and management protocols
• Maintain confidentiality of our strategies and methodologies
• Adhere to content guidelines and brand standards
• Complete payment according to agreed schedules

Our free strategy call is designed to help potential clients understand our services and explore collaboration opportunities:

• Duration: 30-minute consultation via video conference or phone
• Purpose: Assessment of your current organic marketing strategy and discussion of potential improvements
• No obligation: The strategy call is completely free with no requirement to purchase services
• Scheduling: Calls must be scheduled at least 24 hours in advance and are subject to availability
• Cancellation: Please provide at least 12 hours notice if you need to reschedule
• Confidentiality: All information shared during the call is protected under our privacy policy

We implement robust security measures to protect your content and data:

• Secure content management systems with role-based access
• Encrypted communication channels for content sharing
• Regular security audits of distribution platforms
• Strict access controls for creator management